1. Eligibility for Refund:
1.1 Service Non-Delivery:
If, for any reason, we fail to deliver the promised service within the specified timeframe, you may be eligible for a full refund.
1.2 Service Dissatisfaction:
If you are dissatisfied with our service, we encourage you to contact our customer support team to discuss your concerns. Depending on the circumstances, we may offer a partial or full refund.
1.3 Cancellation:
For subscription-based services, customers may cancel their subscription at any time. Refunds will be provided on a pro-rata basis for any unused portion of the subscription period.
2. Refund Process:
2.1 Contact Customer Support:
To initiate the refund process, please contact our customer support team at support@smartamer.ae with details of your issue.
2.2 Provide Information:
In your communication, include your order number, the reason for the refund request, and any relevant supporting documentation.
2.3 Evaluation:
Our team will review your request and may contact you for additional information if needed.
2.4 Refund Approval:
If your request is approved, the refund will be processed using the original payment method within 3 business days.
3. Non-Refundable Items:
3.1 Downloadable or Consumable Products:
Refunds will not be provided for downloadable or consumable products once they have been accessed or used.
3.2 Customized Services:
Services that have been customized or tailored to the customer’s specific requirements may not be eligible for a refund.
4. Chargebacks:
4.1 Dispute Resolution:
Before initiating a chargeback with your credit card company, we encourage you to contact our customer support team to resolve any issues. Chargebacks can result in the suspension of services.
5. Changes to This Policy:
5.1 Modification:
We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
By using our services, you agree to comply with this Refund Policy. If you have any questions or concerns, please contact our customer support team at support@smartamer.ae
